Need assistance? Open a support ticket with us! 📞

On every page of our Help Center, you’ll find the “Submit a Request” option. This allows you to open a ticket directly with our support team.

🚌💬 Tip: Before opening a ticket, take a look around! It’s very likely your question is already answered in our Help Center. If you still need to contact us, no worries—we’re here to help! 😉

When opening your request, you’ll choose between three options: Information, Request, and Complaint. Here's how to select the best one for your situation:

Information 📝

This is the perfect option for clearing up any questions about how to buy tickets, travel rules, pre-boarding tips, required documentation, and more.

Estimated response time: Up to 2 hours.

Request 🙋‍♀️

Choose this if you need an action from our team, like verification or support related to your booking.

Estimated response time: Up to 24 business hours.

⚠️ Note: We don’t process exchanges or cancellations via customer support. If that’s your question, check the Help Center for our cancellation and exchange policies.

Complaint ⚠️

Use this option to report any unusual situations or problems you’ve encountered. We’re ready to assist you!

Estimated response time: Up to 24 business hours.

With these options, we ensure you get the support you need as quickly and efficiently as possible. If you need us, we’re always here!