Oh no, we’re so sorry to hear that! 😔
We work hard to make sure your experience is always amazing, but we’re here to help you out when things don’t go as planned.
Send us a message explaining what happened, and don’t forget to also reach out to the company responsible for the trip.
BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.