We understand this isn’t ideal, and the type of bus shown in your reservation is always informed directly by the bus company.
Usually, changes don’t happen, but if they do, the bus company often provides a refund for the difference between bus types directly at the ticket counter, so you won’t be at a loss.
Unfortunately, we can’t process this refund online through our channels. Therefore, we recommend requesting the refund directly at the bus terminal, at the responsible company's ticket counter.
BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.