When you place an order with a credit or debit card, we process the refund on the same day as the cancellation.
The timeline we provide refers to the time your bank needs to process the refund and return the amount to you. So, this delay is more about the bank than us.
If you need anything else or have questions about the process, we’re here to help!
BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.