After you make a reservation on our website or App, our system automatically sends a purchase confirmation and the reservation voucher to the email you registered.

If your ticket has “Easy Boarding,” the ticket itself will be attached to the same email.

🚌💬Tip: Can’t find the email? Check your spam or junk mail folder.

The average delivery time is up to 30 minutes after payment.

Even if, for some reason, the reservation wasn’t completed, we’ll notify you by email explaining what happened.

If you still can’t locate the voucher, simply access the “My Tickets” section in our system. There, you can find all the details and even download your ticket if it’s an “Easy Boarding” ticket.

Heads up! If you didn’t get the confirmation email, you might have typed your email wrong when making the purchase. In that case, try logging into the system using the email as you wrote it, even if it’s incorrect. If that doesn’t work, reach out to us ahead of time and share the passenger info.

Content tags: voucher delivery, purchase confirmation, status

BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.