You will always receive your reservation confirmation via email. Additionally, you can check the status in the “My Tickets” section.
Here’s a quick explanation of what each reservation status means:
- Authorized: Your reservation has been successfully confirmed, and your tickets are secured.
- Awaiting confirmation: Your reservation is being processed for seat or payment confirmation. Wait up to 30 minutes for an update.
- Expired: The request has expired due to a delay in payment recognition or unavailable seats. In this case, tickets were not reserved. Any payment made will be refunded, and you can try purchasing again.
- Cancellation requested: The cancellation is in process, awaiting the carrier’s confirmation.
- Canceled: The request has been canceled.
- Cancellation denied: The cancellation was denied by the carrier or was not available.
Content Tags: access my tickets, approved, confirmed, pending, order status
BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.