Help Center

I received a confirmation for a purchase I don’t recognize. What should I do?

We’re always working to ensure your safety in our system. If you receive a confirmation for a purchase you don’t recognize, don’t hesitate to inform us through our support channels.

It’s important to note that unknown purchases could be related to online fraud, which can happen on various digital platforms and are not actions caused or facilitated by us.

As soon as we’re notified, we’ll take all necessary steps to ensure your safety for future trips with us.

If you have any questions, we’re here to help! 🚌

Content tags: fraud, complaint

BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.

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