Our invoices are issued automatically and arrive within 48 hours at the email address you registered when you made your purchase. They include the amounts paid for the service fee, travel insurance, and priority service (if you purchased it).

Important note: invoices that have already been sent cannot be changed, and they must be issued with the same details as the account holder who made the purchase.

Has it been more than 48 hours and your invoice still hasn't arrived? No problem! Just request it through our form.

Keep in mind

The invoice is issued within 2 business days after your request.

We can only process requests made through the form, okay? Requests by email or through other channels are not accepted.

What about the ticket invoice?

Don't worry: your ticket, whether you picked it up at the counter or we sent it by email when your purchase was confirmed, is already valid for tax purposes. This means you can use it as an invoice, without needing to request a new one.

Content tags: receipt, invoice, proof of purchase, refund, company, tax receipt, receipt, tax document, purchase statement

Click here and request your invoice

BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.