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Why was I charged on my card if my order wasn't completed?

We’ll explain!

If you tried to make a purchase and it wasn’t completed, don’t worry: you won’t be charged! 😉

What can happen is that when you enter your card details, the system makes a pre-authorization to check if the amount is available. But, if the order isn't finalized, this amount will be automatically released by the card issuer until your billing cycle ends.

BuscaOnibus, in addition to being a bus ticket comparison platform in Brazil, also allows online bus reservations for specific routes. The rules in this article refer to tickets reserved through BuscaOnibus. For tickets reserved with our partners, we recommend checking the rules directly with them.

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